SHIPPING & FAQs
Everything you need to know about getting Holy Cow delivered to your door.
ORDERING & DELIVERY
When do orders ship?
Orders ship every Wednesday. Place your order by Tuesday at 11:59 PM ET to ship that week. Orders placed after the cutoff will ship the following Wednesday. Shipping schedules may vary during holidays.
How long does delivery take?
We offer overnight and 2-day shipping options, depending on your destination and available carrier services. Estimated delivery dates are provided at checkout and may vary due to carrier delays, weather, or other circumstances beyond our control.
Can I order fewer than six pints?
Nationwide orders are sold in six-pint bundles.
Can I order more than one six-pint bundle?
Absolutely! Each order is limited to one six-pint bundle to ensure your ice cream is properly packaged and shipping is calculated accurately. If you'd like multiple bundles, simply place a separate order for each one. Shipping charges apply to each order.
Do you ship during holidays?
Our shipping schedule may change during holiday weeks to help ensure your ice cream arrives safely. Any changes to our regular Wednesday shipping schedule will be communicated on our website.
PACKAGING & DRY ICE SAFETY
How does my ice cream stay frozen?
Every order is carefully packed in an insulated shipping box with dry ice to help keep your ice cream frozen during transit.
What should I do when my order arrives?
Carefully follow the dry ice safety instructions included in your shipping box. Never touch dry ice with bare hands, and keep it away from children and pets. Once it's safe to remove your pints, transfer them directly to your freezer to keep them frozen.
ALLERGENS
Where can I find allergen information?
Allergen information is available in our flavor descriptions and Holy Cow Flavor Guide. If you have questions about specific ingredients or allergens, please contact shipping@holycowicecreamcafe.com before placing your order.
Many of our products contain allergens. We cannot guarantee any item is allergen-free. All products are prepared in a facility that uses dairy, nuts, gluten, soy, and other allergens. Shared equipment may result in cross-contamination.
Returns & Order Issues
Can I return my order?
Because ice cream is perishable, all sales are final. We cannot accept returns or exchanges.
What if my order arrives damaged or melted?
Email shipping@holycowicecreamcafe.com with your order number and photos, and we'll work with you to make it right.
